Shipping policy

Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2–3 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Average shipping time: 5–10 business days.

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery delays caused by the shipping carrier are outside of our control.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty. You must cancel your order within 24 hours of placing it for the cancellation to be applied.

If the item has already shipped, cancellation is not possible.

To request a cancellation, simply send us an email with the subject line “CANCEL”.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and provide us with the correct information.

Please notify us immediately via email. If the address is incorrect, we can correct it within 24 hours, provided the order has not already been shipped.

MY ITEM ARRIVED DAMAGED

We ship every item with extra protective packaging. Despite this, in rare cases, products may arrive damaged due to handling during shipping.

If this happens to you, please contact us with:

* Your order number
* A clear picture of the damaged product

Once received and reviewed, we will process a full refund for the damaged product.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question, please feel free to contact us at support@velqoramarket.com, and we will do our best to reply within 24 hours.