Refund policy

All sales are final. We do not accept returns or issue refunds for change of mind, sizing, or any other reason except when an item arrives defective, damaged, or incorrect.

Defective, Damaged, or Incorrect Items — Full Refund

If your item arrives defective, damaged, or incorrect, we will process a full refund to your original payment method.

* Report window: Please contact us within 7 days of delivery.
* What to include: Your order number, a brief description of the issue, and clear photos or videos showing the defect, damage, or incorrect item.
* Contact: support@velqoramarket.com

Once we review the information and confirm the issue, we will approve and process your full refund.

You do not need to return the defective, damaged, or incorrect item unless we specifically request it.

Non-Refundable Situations

We do not provide refunds for:

* Change of mind
* Ordering the wrong size, color, or variation
* Unwanted items
* Incorrect shipping information provided by the customer
* Normal wear and tear or damage caused after delivery

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer exchanges.

If your item arrives defective, damaged, or incorrect, please contact us and, once the issue is confirmed, we will provide a full refund as described above.

European Union 14-Day Cooling-Off Right

If your order is shipped to a country where a mandatory cooling-off or cancellation right applies, including eligible orders within the European Union, those statutory consumer rights will apply regardless of our “All Sales Are Final” policy.

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived.

Refund Timing

Once your claim has been reviewed and approved, your full refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@velqoramarket.com.

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Questions? We’re here to help:
support@velqoramarket.com